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    Shipping Policy

    Overview

    AMS Materials, LLC offers a broad and varied online catalog that you may freely browse and order online from 24 hours a day. When ordering using the on-line form provided, your final cost (minus shipping) is calculated using the AMS Materials, LLC on-line shopping cart.

    We will confirm all orders within approximately 24 hours. Shipping charges will be calculated for your order and then added to the merchandise total.  This final number will then be transmitted to the client in advance of shipment.  We ship best way, usually UPS Ground unless instructions are given otherwise.

    Accepted Payment Methods

    You may use a credit card to pay for your merchandise.  We accept the following; Visa, MasterCard, American Express, PayPal or Discover Card.  There is no minimum order.  Orders under $25 will incur a $5.00 handling fee.

    Shopping Cart Exception

    You can use the shopping cart or if you are not comfortable with that or have special instructions you may call us at 866-772-5108.

    Quality Guarantee

    We offer a vast array of products from leading manufacturers in the industries they represent.  If, for any reason, within 30 days of invoice date, you are less than totally satisfied with an item you have purchased from us, please call us so we can understand the issue and the proper corrective action.  In the event the problem was as the result of our error, we would also refund your shipping charge.  If you have any issues what so ever about your order, simply contact our customer service department, 866-772-5108 between the hours of 9AM and 4PM (NYT). Custom orders and non-standard stock items cannot be returned.  All returns in any event must be in the original packaging with all supporting documentation and in a re-sellable condition as determined by AMS Materials, LLC upon return receipt.  Shipping damages are the responsibility of the buyer as all items are shipped FOB warehouse.  If you have a shipping claim, please contact the shipper immediately and file a claim.

    International Orders

    Generally we do not want to ship internationally.  For certain MRO items we may choose to ship to Alaska, Hawaii or internationally but there will be a $25.00 handling charge for any order internationally.  In the event the customer does no wish to pay that amount they will have 24 hours in which to cancel the order prior to shipment.

    Business Hours

    Our normal business hours are between 9:00am and 4:00pm (NYT), Monday through Friday.

    Price

    Due to fluctuating markets, prices are subject to change without notice. Unless otherwise stated, all prices are net and are shipped FOB warehouse, and we use several warehouse locations. All prices are in U.S. dollars. We are not responsible for inadvertent typographical errors.

    Warranties

    All warranties are manufacturer warranties, unless otherwise noted. The following is made in lieu of any warranty, expressed or implied: All materials are warranted, provided they have not been damaged or used improperly. It is the buyer’s full and sole responsibility to determine if any product advertised for sale on this site meets their requirements for fit and function.  No warranty or assurance of goodness in use is implied or stated by AMS Materials, LLC.  The buyer must make certain that each item they wish to purchase meets its form fit and function for its given application.  The seller Seller's only obligation shall be to replace such quantities of materials proved to be defective from the factory as a direct result of actions taken directly by AMS Materials, LLC. Seller shall not be liable for any injury, loss or damage, direct or consequential, arising out of the use, misuse or inability to use the product as designed. Before using, user shall determine the suitability of the product for his/her intended use and user assumes complete and total risk and liability whatsoever in connection therewith. AMS Materials is not responsible for typographical errors.

    Sales Tax

    AMS Materials, LLC charges sales tax if a product is shipped or billed within Florida. Some exceptions may apply if you hold a tax-exempt certificate, which if that is the case must be faxed to 866-772-5108 at the time of order.  Reference the order number on the top of the tax copy of the exempt certificate to avoid confusion.

    Same Day Shipping Policy

    AMS Materials, LLC, due to the nature of the product line and business model does not provide same day or overnight shipping as a general rule.  If AMS Materials, LLC is able to accommodate an overnight shipment or product sold on this website, there will be an expediting fee of $25.00 applied to each item on the order.

    Shipping Rates

    Our web site calculates estimated shipping charges for a client’s order depending on the characteristics of the items you're buying and where they are shipping. Hazardous handling fees, very heavy or large items, and mixed stock/non-stock purchases may prevent the website from calculating the correct shipping charge. If you do not see shipping charges during checkout, we will provide you with your total sales cost, including shipping charges, when we complete your order, which generally happens within 24 hours of order placement. AMS Materials, LLC will confirm all orders when they are shipped. Tracking information is provided when stock items ship from our Jacksonville FL. warehouse.

    The shipping charges shown on our website are estimated for all 48 continental United States. Hawaii, Alaska, and Puerto Rico have US DOT shipping restrictions due to passenger aircraft transit. Aerosol and chemical items that can normally ship via ORM-D classification, using ground transit, may not be allowed to ship to those locations or may incur additional handling fees. In addition, shipping costs and service availability is varied to continental US destinations that we are unable to automatically quote shipping costs.

    Sometimes your order will contain a mix of items that we have in stock as well as items that are out of stock. In this event we will give you the choice of shipping all of your items together or shipping them as they become available. When items are shipped from different locations shipping them together will not be an option. Multiple shipping charges may apply if items must be shipped from multiple location.

    Items Requiring Special Handling

    Products shown with the Hazardous Materials symbol are regulated by the Department of Transportation (DOT) and may be subject to an additional surcharge per shipment of $50.00 per item. Some items may require a minimum quantity ordered and will be designated as such. All Hazardous Materials are NON-REFUNDABLE & NON-RETURNABLE.

    Returns Policy

    If, for any reason, within 30 days of invoice date, you may return an item for exchange or full refund (excluding outbound shipping charges). If your return is a result of our error we will refund return shipping charges.

    A Return Materials Authorization number must accompany returns. To receive a RMA, contact one of our Customer Service Associates for authorization at 866-772-5108.

    *All returns must be in new, resalable condition and in original unmodified packaging in a re-sellable condition as determined by AMS Materials, LLC. Custom orders and non-standard stock items cannot be returned. Depending on the nature of the item and the nature of the return, a restocking fee may apply. Customers are responsible for damaged shipment claims. We recommend claims be filed immediately with the carrier.

    Forgot your username or password?

    In the event you forgot your user name and password, please contact customer service at 866-772-5108 and they will be able to provide you with the missing information after verification of identity.